We do not accept returns or exchanges unless the item(s) that you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. Returns of defective items must be done within 7 days of receipt of order. There is no warranty or guarantee on any electrical or electronic equipment, batteries and power supply units that require installation.
There is no warranty or guarantee on any items that are purchased for resale as the sellers conditions will then apply. The seller needs to stipulate their own conditions of sale, warranty and guarantee terms.
Under exceptional circumstances, should an item be accepted and returned to us for a refund, it will subject to a restocking, handling and packaging fee of 10% or a minimum of R500 per order.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Please contact us for a return shipping address.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product(s) during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.